Cancellations - We apply a strict cancellation policy as consideration to our team. The full cost of your treatment will be charged at the time of the booking and is not refundable if cancellations are made less than 24 hours prior to the appointment time. Should you need to cancel your appointment and give us more that 24 hours notice the full fee for your booking will be refunded. Fees for appointments booked within the same day are not refundable.
Re-schedulling - If you wish to re-schedule an appointment after receipt of the Order Confirmation, please contact us via the chat on your order and we will try to assist you in arranging a new time and/or date with the freelance therapist. Please note that we will be unable to assist with arranging a new time and/or date with the freelance therapist should your request to re-schedule your appointment be received by us less than 24 hours prior to your scheduled appointment.
Your Treatment - Please book in as much in advance as possible to reserve your preferred appointment time and to discuss any special needs or questions you may have with regards to your booking. In order to set-up our therapist will arrive about 10 minutes prior to the appointment time. Depending on the particular requirements of your treatment please ensure that the therapist has access to good lighting, hot water, power supply, and sufficient space for a therapy couch. Before your first treatment you will be asked for a brief medical history as certain health conditions might be contra-indications to some treatments. We require parental permission for any client under the age of 16. In the interest of both client and therapist safety we reserve the right to refuse a treatment if we deem it inappropriate. We reserve the right to cancel an appointment if before or during a service, the client is deemed to be acting in an unreasonable manner and/or if the client is deemed to be verbally or physically abusive towards the beautician. In such instances the contract between parts is revoked and we retain the right to decide if payment for the service(s) should be refunded.
Liability - It is your responsibility to discuss any medical or health related issues in advance of the treatment with your freelance therapist. If you are uncertain about whether or not a medical condition or health related issue is affected by the treatment you must seek medical advice from your doctor. Certain conditions will mean that you cannot have certain treatments and it is at the freelance therapist’s discretion to decide whether or not it is safe for you to have the treatment. If you fail to disclose any medical condition or health related issue to the freelance therapist, neither My Beauty Squad Limited nor the freelance therapist shall be liable for any injury, loss or damage resulting from the treatment which could have been avoided had you disclosed the medical condition or health related issue before receiving the treatment.
Prices and Policies - There is a minimum call out fee of £15. Prices quoted are for execution of service within the areas mentioned above. Beyond this radius a surcharge will be added based on distance and time. In case the therapist is kept waiting outside for more than 15 minutes into the scheduled appointment time without prior notification we will consider that as a cancellation and the full appointment charge will then apply. If the therapist is ready to start the treatment and is kept waiting, you will receive only what is left of the remaining time of your appointment. An extra waiting time surcharge will be added on your bill according to the minutes of delay (as £2 per minute) if you wish to receive the full length of the treatment. That will be a subject of the therapist’s availability. Please note that prices and services are subject to change without prior notification.
